We are a now a TrustMark registered firm
19th October 2009
T James Electrical Ltd are pleased to announce that we are now a TrustMark registered company! This is another registration to prove our commitment to quality workmanship from highly qualified and trained staff. We ensure that our customers can trust in t

TrustMArk is a Government-backed scheme to help consumers find reputable firms to carry out quality improvements, repairs and maintenance work on their home or garden. Homeowners that employ TrustMark registered firms will understand that the firms operate to British and/or international standards and standard of workmanship that is generally good practise in their trade. In addition, TrustMark firms must operate within scheme rules as defined by their registration body; in this case the ECA's Code of Fair Trading. TrustMark registered firms must have procedures in place that give proper consideration to customers complaints with the aim of resolving all disputes where possible. A consumers complaint should be first addressed to the firm with the consumer has contracted with to carry out the work. If it is not possible to resolve the complaint with the firm, it should then be submitted to ECA as explained below. As a TrustMark scheme operator the ECA has an obligation to carry out quick, user-friendly and effective procedures for dealing with such complaints, including a resolution process that attempts to arrange a solution acceptable to both parties. The ECA TrustMark Complaints Management Procedure satisfies this obligation and is set out below. Making a Complaint Complaints about ECA TrustMark registered firms must be made in writing to: ECA Complaints Administrator Membership Department ESCA House 34 Palace Court London W2 4HY Fax: 020 7221 7344 Email: membership@eca.co.uk